Refund Policy

At Finclore, customer satisfaction is our top priority. We understand that circumstances may arise in which you may need to request a refund for the services you have purchased. This Refund Policy outlines the conditions under which refunds may be granted, as well as the process for submitting a refund request.

Refund Eligibility
Refunds may be granted under the following conditions:

• The service purchased has not yet been initiated or processed by our team.
• The service is canceled due to our inability to provide the requested service.
• The service delivered does not meet the specifications or requirements agreed upon at the time of purchase, and we are unable to provide a suitable alternative or remedy.

Please note that refunds are not available for services that have already been completed or delivered, or for any fees or expenses incurred by third parties (e.g., government fees, banking fees, etc.) in connection with the service.

Refund Requests
To request a refund, please contact our customer support team at info@finclore.io with the following information:

• Your name and contact information.
• A detailed description of the service purchased and the reason for requesting a refund.
• Any relevant documentation or evidence supporting your refund request (e.g., order confirmation, payment receipt, etc.).

Refund Process
Upon receipt of your refund request, our customer support team will review your case and respond to your request within 3-5 business days. If your refund request is approved, we will process the refund using the original payment method within 7 business days. Please note that the processing time for the refund to appear on your bank or credit card statement may vary depending on your financial institution.

Refund Exceptions
In some cases, we may offer a partial refund or credit towards future services instead of a full refund. This may occur if:

• We have already begun processing your service, but the work has not yet been completed.
• You have requested a refund after the specified refund eligibility period has passed.

Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective upon posting on our website, and we will indicate the “Last Updated” date at the beginning of this policy. We encourage you to review this policy periodically to stay informed about our refund practices.

Contact Us
If you have any questions or concerns about this Refund Policy or our use of cookies, please contact us at:

Email: info@finclore.io
Phone: +1 (972) 917-8012